Can You Really Measure Happiness?

Can You Really Measure Happiness?

At Wicket Labs, we believe you can when it comes to subscribers and your service. That’s why we’ve developed a new way of thinking about user health, our Customer Happiness Index, or CHI® Score. This concept expands beyond traditional consumer satisfaction indices,...
Keep ’em Coming Back with Killer Content

Keep ’em Coming Back with Killer Content

In previous posts we have discussed the importance of measuring and monitoring the churn rate of your subscription video on demand (SVOD) service. We have covered the different types of churn and some steps you can take to lower your churn rate and retain more...